Copying other organizations' activities sounds like industrial espionage to some people, but the truth is that benchmarking is perfectly legal and ethical.
I believe that you have to understand the economics of a business before you have a strategy, and you have to understand your strategy before you have a structure. If you get these in the wrong order, you will probably fail.
Organizations that are change leaders are designed for change. But people need continuity ... they do not function well if the environment is not predictable, not understandable, not known.
No organizational action has more power for motivating employee behavior change than feedback from credible work associates.
What is a committee? A group of the unwilling, picked from the unfit, to do the unnecessary.
Others appear frozen in the headlights - aware of the likely impact, yet paralysed by the fear of major transformations.
A committee is a thing which takes a week to do what one good man can do in an hour.
We have a very simple, clear organization. It's very easy to know who has authority for what, who has responsibility for what. There's no politics about it, they're virtually politics-free organizations.
The power of the position is giving way to the power of the person. A formal title and its placement on an organization chart have less to do with career prospects and success ... than the skills and ideas a person brings to that work.
An administrator in a bureaucratic world is a man who can feel big by merging his non-entity with an abstraction. A real person in touch with real things inspires terror in him.
Organizations with decision-making speed and imagination will thrive as nobody can claim to have a monopoly over creativity.
Generally, large companies are so inwardly directed that staff memorandums about growing bureaucracy get more attention than the dwindling competitive advantage of being big in the first place. David, who has a life, needn't use a slingshot. Goliath, who doesn't, is too busy reading office memos.
Bureaucratic time ... slower than geologic time but more expensive than time spent with Madame Claude's girls in Paris.
In Japan, organizations and people in the organization are synonymous.
Decision making by consensus has been the subject of a great deal of research ... evidence strongly suggests that a consensus approach yields more creative decisions and more effective implementation than does individual decision making.
In a hierarchy every employee tends to rise to his level of incompetence ... in time every post tends to be occupied by an employee who is incompetent to carry out its duties ... Work is accomplished by those employees who have not yet reached their level of incompetence.
However many people complain about thered tape, it would be sheer illusion to think for a moment that continuous administrative work can be carried out except by means of officials working in offices ... The choice is only that between bureaucracy and dilettantism in the field of administration.
From leaders, we need clear, consistent and honest attention to the identity of the organization. Identity shows up in our actions, our visions, our relationships inside and out of the organization. Identity gets deepened as we do the work.