Sandwich every bit of criticism between two layers of praise.
Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.
Unhappiness is best defined as the difference between our talents and our expectations.
Watch how a man takes praise and there you have the measure of him.
It is essential to condemn what must be condemned, but swiftly and firmly. On the other hand, one should praise at length what still deserves to be praised.
I praise loudly, I blame softly.
I can take any amount of criticism, so long as it is unqualified praise.
Nothing in this world is harder than speaking the truth, nothing easier than flattery.
No organizational action has more power for motivating employee behavior change than feedback from credible work associates.
Cheers hearten a man. But jeers are just as essential. They help maintain his sense of balance and proportion.
There's nothing more demoralizing than having nobody notice good performance ... the successful culture is one that provides constant recognition and applause. At the same time, it breeds a restless dissatisfaction that keeps you challenging yourself to a higher and higher performance.
He has great tranquility of heart who cares neither for the praises nor the faultfinding of men.
People ask you for criticism but they only want praise.
A man must not always tell all, for that were folly; but what a man says should be what he thinks.
Some praise at morning what they blame at night; But always think the last opinion right.
Positive feedback makes the strong grow stronger and the weak grow weaker.