Born: October 24, 1932
Birthplace: Salt Lake City, Utah, U.S.A.
Died: July 16, 2012
Occupation: Author, Professor, and Speaker
Profile: Best known for The Seven Habits of Highly Effective People.
Number of Quotes: 6
A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.
Avoid fight or flight, talk through differences.
Don't argue for other people's weaknesses. Don't argue for your own. When you make a mistake, admit it, correct it, and learn from it - immediately.
Effective leadership is putting first things first. Effective management is discipline, carrying it out.
The first step toward change is acceptance. Once you accept yourself, you open the door to change.
Your attitude determines your altitude.