Born: November 7, 1942
Birthplace: Baltimore, Maryland, U.S.A.
Occupation: Author and Consultant
Profile: Best known for In Search of Excellence.
Number of Quotes: 3
Almost all quality improvement comes via simplification of design, manufacturing ... layout, processes, and procedures.
The common wisdom is that ... managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
Winners are people who have fun - and produce results as a result of their zest.