Born: August 3, 1919
Birthplace: Middletown, Connecticut, U.S.A.
Died: January 19, 2005
Occupation: Author and Businessman
Profile: C.E.O. and Chairman of Citibank (1967-1984). Awarded the Presidential Medal of Freedom in 2004.
Number of Quotes: 4
From leaders, we need clear, consistent and honest attention to the identity of the organization. Identity shows up in our actions, our visions, our relationships inside and out of the organization. Identity gets deepened as we do the work.
Jugment comes from experience - and experience comes from bad judgment.
They have this wonderful process of learning from direct experience calledAfter Action Review,in which everyone who was involved sits down and the three questions are: What happened? Why do you think it happened? And what can we learn from it? If you were ... able to get those three questions as part of your process, you could become a learning organization.
When you retire ... you go from who's who to who's that, like stepping off the pier (or) achieving statutory senility.